Website Review & Consumer Warning : logodesignguarantee.co.uk / logodesignguarantee.com

This is a consumer warning – and one based on my own experiences.  It is written on fact (supported by screenshot / images) nothing has been editted to suit my agenda – negating any libel.  If logodesignguarantee.com or this .co.uk would like to comment – there is a comment button at the bottom of this post.  I will be open and transparent and will add to this post as required.

I will not be linking to logodesignguarantee.com (or .co.uk) as doing so would be irresponsible to any readers of this post / my blog.

To keep things short and sweet I was looking a new logo for this very site.  However as the site is effectively my hobby and makes no money I wasn’t looking to spend a fortune on a logo for a personal blog – and I am not very good at art – whether computer or pen based.

So I started looking for a cheaper option.  I had previously used fiverr – which is where my initial (motorcycling) logo came from :

V2 of the Motorcycling Styled TBNI Logo
V2 of the Motorcycling Styled TBNI Logo
V1 of the Motorcycling Styled TBNI Logo
V1 of the Motorcycling Styled TBNI Logo

When I changed my bike from the red BMW F800GSA to the yellow R1200GSA the logo got a slight make over too, subtle eh?

The bike changed colour in reality - and here too!
The bike changed colour in reality – and here too!

For the sake of completeness there was a logo prior to this, which featured predominantly my long enduring Devil Dude :

V1 of the Devil Dude Styled TBNI Logo
V1 of the Devil Dude Styled TBNI Logo

 

I was looking something a bit more polished for the site and found this bunch. The payment process was simple and quick, that’s where anything good ends, but of course it should be easy for them to take your money! Wait until you see how hard it is to get it back.

By the way this hassle free money back guarantee they talk of is an absolute lie :

LogoDesignGuarantee Promise a no fuss refund policy - they do not deliver!
LogoDesignGuarantee Promise a no fuss refund policy – they do not deliver!

To start with they promise your logos in six hours – after 6 hours I was presented with a blank screen, it took a further 48 hours before this was corrected and I was offered a sorry batch of logos.

Obviously no one with any design experience even looked at my requests and I was offered what can only be described as a piss poor rehash of what I already had. If Microsoft Paint was available I could have come up with the same crap – skilled artist or not!

The first offering 42 hours after the promised deadline looked like this :

The First Pathetic Set of Logos Offered - Allegedly 3 Different Designers Worked on these.
The First Pathetic Set of Logos Offered – Allegedly 3 Different Designers Worked on these.

I mean seriously! You expect people to pay actual money for such a pathetic rehash?

The day after I receive this I ask my ‘Design Team’ for a few modifications, trying to make the best of a bad situation. After a further two days of no progress I send an email requesting a refund. After all there is a 365 day, 100% money back guarantee – right?

The following day my refund request is completely ignored. I get an email / message telling me that my case has been passed to the ‘Senior Design Team’ and they are doing me a new set of logos.

I get sent this crap…

The Second Pathetic Set of Logos Offered - Allegedly The Senior Design Team Worked on these
The Second Pathetic Set of Logos Offered – Allegedly The Senior Design Team Worked on these

It is here that the refund saga truly begins however on 16th August 2017 I get a notification that the refund request has been processed and I will have it within 21 days, along with a message confirming that to be the case. Guess what – that was a lie too. The refund never materialised, and this ‘company’ stopped communicating with me.

I did get sent a telephone number for Customer Services about a fortnight later so I thought I could at least phone them to sort this out. Never phone this company. I did – no one answers, however within minutes I was getting tortured from car crash / PPI / injury claim type calls. Coincidence? Doubtful!

That’s where this story ends. I never got a design, only the pathetic samples you see above, I never got a refund, I simply got defrauded out of my money. But I am not the only one. Have a look on trustpilot : https://uk.trustpilot.com/review/www.logodesignguarantee.co.uk and https://uk.trustpilot.com/review/www.logodesignguarantee.com this crowd of cowboys have been at it constantly. I found this review particularly revealing : This is from the Trustpilot Reviews of the .com variant :

Sample Review of LogoDesignGuarantee Lifted from Trustpilot
Sample Review of LogoDesignGuarantee Lifted from Trustpilot

Hopefully someone will find this information before parting with a single pound coin or dollar. This company are terrible, DO NOT USE – find a republican designer or someone starting out who will do you a good deal to build their portfolio. LogoDesignGuarantee are not the ones to do any design work for anyone.

Just look at the stats : I really question the authenticity of the 9% of reviews claiming to be average or above!

Trustpilot Stats for LogoDesignGuarantee
Trustpilot Stats for LogoDesignGuarantee
Trustpilot Stats for LogoDesignGuarantee
Trustpilot Stats for LogoDesignGuarantee

Just take a look at how many emails went back and forth – it simply isn’t worth the effort – remembering I never even got my logo, nor a refund!

Email Chain Between Myself and LogoDesignGuarantee
Email Chain Between Myself and LogoDesignGuarantee
Email Chain Between Myself and LogoDesignGuarantee
Email Chain Between Myself and LogoDesignGuarantee

How lucky was I there is even an email from Brigadare General – I mean really! Come on!

Email Chain Between Myself and LogoDesignGuarantee
Email Chain Between Myself and LogoDesignGuarantee

These emails refer to this chain on their online chat system :

WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee – Look how happy the lady in the Art Gallery Looks PMSL!
WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee
WebChat Chain Between Myself and LogoDesignGuarantee

The pictures are in the correct order however the chat runs from the bottom up (hopefully that will make it easier to read).

LogoDesignGuarantee I welcome your comments – and my outstanding refund!

After a bit of playing about on my iPad I did change the logo so thanks for nothing LogoDesignGuarantee!

The Current TBNI Logo - NOT Courtesy of those named above!
The Current TBNI Logo – NOT Courtesy of those named above!

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